West Bengal State Electricity DistributionCompany Limited hereafter referred as (WBSEDCL) has published itsvery own mobile application for better consumer services throughandroid mobiles, PDA, Tabs and other hand-held devices with properdata connectivity. Just sign up with your mobile number and enjoythe services. Once you register , you stay connected with us for aseamless service experience.
The major services those are going live are-
Both monthly and quarterly consumers can view their current billinformation from this application .They can also view and downloadthe bill in PDF format.
Payment: Payment through mobile has been integrated.
Intending domestic,commercial and industrial consumers can applythrough app and pay their generated quotation amount.
New Application Status:
Customers who are willing to have any new connection or loadenhancement can see their status from this menu.
Existing customers can lodge complain as well as check complainstatus regarding various technical problems like No power,HighVoltage,meter burnt,meter stopped etc. They can also lodge complainregarding the non-technical problems like High bill,Average billetc.
Consumers can see their electricity consumption history ingraphical format. Also consumer can see last five registeredcomplaint details.They can also check payment history other thancash desk.
Consumers can see their registered personal information likeaddress, mobile number, email id, meter number, installationnumber, contract load, tariff code etc through this menu.
Consumers can set their preferred language like Hindi,English orBengali. They can also change their mobile numbers and deletewrongly entered consumer id from the tags consumer’s list.
Customers can read legal disclaimer and know billing and paymentrelated terms & conditions here.
Rate the App:
Customers may like the App if they really like it.
Any other changes which will be deemed allowable,will be updated insubsequent versions. It’s absolutely free.
WBSEDCL with its headquarters at Salt lake, Kolkata,700091 is oneof the leading Indian power utility serving a consumer base of over1.6 cores spread across the districts of West Bengal. WBSEDCL hasalways been a pioneer in delivering technology centric customercare services to its customers.
Now, in line with the directions of the Government, customer careservices are being extended through this app to enable consumersuse them anytime anywhere.
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